Communication counts
Electronic Call Monitoring
Real-time technology that keeps you safe, informed and in control.
Care Counts launched an Electronic Call Monitoring (ECM) solution using Near Field Communications (NFC)-enabled mobile phones in September 2013. The ECM enables Care Counts to monitor care workers' visits to service users' homes, improving service delivery and providing both data security and lone worker safety.
Pass for Care
Each care worker receives a live rota on their mobile handset with real-time task lists and service user data.
Accurate time recording
Care workers touch their NFC-enabled phone against an RFID tag in the home to record exact arrival and departure times.
Instant alerts
Managers can see instantly if a care worker is running late, allowing us to inform service users and families to prevent unnecessary worry.
Lone worker safety
An optional lone worker safety pack provides GPS tracking, an emergency alarm and safety zone checking for all care workers.
Integrated rostering system
The ECM system complements our Pass for Care Rostering system. Data collected from the ECM is fed back to Pass for Care in real time, giving managers a holistic view of electronic timesheets so they know exactly when staff arrive and depart from their shifts. Local councils across the UK are now starting to insist on electronic call monitoring for all home care providers.
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