Privacy Policy

We are Care Counts Ltd, a limited company incorporated in England and Wales. Our company number is 5575454 and our registered address is: Care Counts Limited, Unit 20 Enterprise Centre, Ray Street, Huddersfield, West Yorkshire, HD1 6BL, United Kingdom. We are committed to ensuring that your privacy is protected. We comply with the General Data Protection Regulation (GDPR) and all applicable UK data protection legislation. We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at [email protected].

You may give us information about you by completing enquiry forms on the website or by requesting that we send you marketing information. The information you give us may include your name, email address, address/location and phone number. This may include a curriculum vitae if applying for an employment position with us. We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent. Once a Service User no longer receives a service, their health records are archived and retained for a period of 8 years. After this time the files are securely destroyed.

Care Counts Ltd may collect the following information from you when you visit the website: • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), page response times, website errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

The website uses cookies to distinguish you from other users of the website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy at carecounts.co.uk/cookie-policy/.

We may use the information we receive and/or collect about you to: • Fulfil our obligations under any contract that we have entered into with you or with a Service User that you represent, and to provide you or the relevant Service User with information or services. • Send you newsletters and marketing information if you have consented to us doing so. • Notify you of products and services that we feel may interest you. • Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide. • Enhance, modify, personalise or otherwise improve the website and its services. • Identify and prevent fraud. • Administer the website and carry out data analysis, troubleshooting and testing.

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. We may share your information with selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter with them. We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage. We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.

You have the right to access, rectify, or request deletion of the information we hold about you. You also have the right to restrict or object to the processing of your information, and to request that such information be transmitted directly to another data controller. We shall process your request to access your information within one month of receipt. We will process your request free of charge. If you have any complaints about our use of your personal data, you also have the right to complain to the Information Commissioner's Office (ICO). Contact details for the ICO can be found at https://ico.org.uk/. For any queries or comments on our Privacy Policy, please contact us by emailing [email protected].